Government & Public Sector
Use AI in Public Services Without Sending Citizen Data to the Model
- 01
Identify sensitive values
- 02
Replace with stable tokens
- 03
Restore only inside your boundary
574
Built-in detectors for personal data and secrets
47
Country packs, checksum-validated where the format has one
9
AI providers behind one gateway, plus the desktop agent and proxy
Where citizen data meets AI in public services
Caseworkers summarize case files, draft replies to citizens, and triage records requests with AI. Digital teams build assistants for service desks. Every one of those requests can carry a national ID, a name, and an address.
Public bodies are expected to adopt AI and to protect citizen data in the same breath, and most AI providers process data outside the EU.
Maskflare lets staff and services use those providers while the identifiers stay behind: tokens out, real values back, and no copy of the text kept.
Where government & public sector is actually exposed
5 failure modes specific to this environment, not a restatement of general security advice.
01
Case notes pasted into chat
A caseworker pasting a file to summarize it sends national IDs, names, and addresses to the provider. The desktop agent and browser protection mask them first.
02
Citizen-facing assistants
Service-desk assistants send citizens' messages to a model provider. Through the gateway they leave as tokens and the reply comes back readable.
03
Records requests and correspondence
Letters and emails attached to prompts are scanned as documents; e-mail headers, bodies, and attachments are covered.
04
Your own reference numbers
Case and file numbers follow local formats. Add them as custom rules or match them exactly with Exact Data Match.
05
Several AI tools, no shared policy
Staff try ChatGPT one week and Gemini or Perplexity the next. The desktop agent applies one rule set across the AI sites it covers, and the console shows which devices are protected, unprotected, or stale.
Who this page is for
- CISO
- Needs AI use to stop being an unmonitored channel for citizen data.
- Data protection officer
- Has to show what personal data reaches each AI provider and where it is processed.
- Digital service teams
- Want to ship AI assistants without a separate privacy build for each.
- Procurement
- Needs plain answers on hosting, data retention, and certification status.
How a team would actually run this
Summarizing case files with AI
- 01 Turn on the country pack for your national identifiers, plus names, addresses, and dates of birth.
- 02 Roll out the desktop agent with Intune, Jamf, or Group Policy, or route your assistant's requests through the gateway.
- 03 Identifiers become tokens; summaries come back with the real values.
- 04 The traffic log shows how many values each rule masked, with no case text stored.
Which modules apply, and why
Each links to the module page, where the boundaries and development status are set out in full. Or start at the Maskflare platform overview.
Detection engine
Maskflare Detection Engine
Detects and masks national IDs, names, addresses, and your own reference numbers before a prompt reaches an AI provider, and can restore them in the response.
For your people
Maskflare Workforce
The desktop agent covers staff on AI chat sites, self-enrolls through device management, and needs a one-time console code to uninstall.
For your apps
Maskflare AI Gateway
Puts citizen-facing assistants behind the same rules as staff traffic, with one base-URL change.
Engine and control
Maskflare Admin Console
Roles, maker-checker approval of rule changes, and audit exports of up to 366 days give procurement and audit a record to point to.
Regulatory context
Readiness and relevance, not certification. Nothing here is a claim to hold an audit or authorization we do not have.
- GDPR
- Masking reduces the personal data an AI provider receives. Reversible tokens are pseudonymization, not anonymization.
- EU AI Act
- Adds obligations for some public-sector AI uses. Maskflare reduces personal data in prompts; it doesn't classify, assess, or certify AI systems.
- SOC 2 / ISO 27001
- SOC 2 Type II and ISO 27001 audits in progress. The Trust Center states current status.
What Maskflare does not do
- Masking reduces what an AI provider receives. It doesn't make a workflow compliant on its own.
- SOC 2 Type II and ISO 27001 audits in progress.
- Text inside images is read only when image scanning is on (classic OCR, best effort, API requests only); scanned PDFs aren't read.
4 questions to ask any vendor here
Including us. If our answer is worse than someone else's, you should know that before you buy, not after.
- 01Does the AI provider ever receive a national ID or name, or only tokens?
- 02Which countries' identifiers are validated, and how are false positives avoided?
- 03Where is the service hosted, and is any prompt or response stored?
- 04What is the certification status, in writing?
Workflow guides for this industry
How a team applies each of these, including the contrast with the tool it replaces.
Definitions worth agreeing on first
Government & Public Sector questions we get asked
Which national identifiers does Maskflare detect?
National ID, tax, and social security numbers for 47 country packs, including every EU member state, the UK, Norway, Switzerland, Iceland, Liechtenstein, the US, Canada, Australia, and more, checked against their official check digits where the format has one.
Where is Maskflare hosted?
In the European Union by default, with on-premises deployment available for enterprise. Prompts and responses are never stored; masked values are kept encrypted for 30 days so responses can be restored.
Can staff keep using ChatGPT?
Yes. With the desktop agent installed, text typed into ChatGPT, Claude, Gemini, DeepSeek, and Perplexity on the web is masked with the same rules, and the real values come back where the answer repeats them.
See it on your own data
Start a free trial or talk to us with the identifiers and AI workflows your government & public sector team actually handles. Bring the case that makes it hard, because that is the part worth testing.
See it on your own data
Try Maskflare free.
Bring your hardest prompts.
28-day free trial or 10,000 requests, whichever comes first. Point one app at the gateway or enroll a few laptops,
and watch what gets masked. Or talk to us first.
- SOC 2 Type II: In progress
- ISO 27001: In progress
- EU hosting by default · on-premises available
- Prompts and files never stored
- Never used to train AI models
- GDPR · nDSG · DPA available
- Trust center →